The Perils of Persuasion

Posted in 2010s, Articles, Ethics on March 3rd, 2011 by Dan – Be the first to comment

Cennydd Bowles, “The Perils of Persuasion” (2010)

Persuasion design doesn’t share UCD’s ethical neutrality. Instead, it makes an implicit but undeniable judgment that certain behaviours are preferable to others. We need only look at the vocabulary of persuasion design to see this. Jon Kolko’s infamous Johnny Holland article talks of design’s contribution “to the behaviour of the masses, [helping to] define the culture of our society.”

While I respect Jon’s intellect, I find this to be dangerous rhetoric from which we can draw uncomfortable parody: Fear not, huddled masses – the design elite will lead you to the promised land. Persuasion design’s assured ethical superiority is unfortunate. Although some of the cases put forward are compelling – guiding people toward better macroscopic decisions about environment, health etc – we must recognise that, for all the good deeds behaviour change can encourage, it is prone to murkier applications.

What privileges the designer to dictate desired behaviour? And since we’re for hire, does that mean we’re ethical relativists, bending people toward whatever agenda lines our pockets?

Whomever the paymaster, the common pattern I observe in digital persuasion design is that its values are uniformly technocratic. Science is better than faith. Action is better than reflection. Progress is better than the status quo. These values strike me as practically Futurist and, at the risk of invoking Godwin’s Law, I’m concerned that radical persuasion design is vulnerable to similar autocratic pitfalls.

Designing for Interaction

Posted in 2000s, Basics, Ethics, Non-Fiction Books, Process on October 5th, 2010 by Dan – Be the first to comment

Dan Saffer, Designing for Interaction: Creating Innovative Applications and Devices (2nd Edition) (2009)

Sustainable Interaction Design: invention, disposal, renewal, reuse

Posted in 2000s, Articles, Ethics on October 5th, 2010 by Dan – Be the first to comment

Eli Blevis, “Sustainable Interaction Design: invention & disposal, renewal & reuse” (pdf) (2007)

Good Design in the Digital Age

Posted in 2000s, Articles, Basics, Ethics on October 5th, 2010 by Dan – Be the first to comment

Richard Buchanan, “Good Design in the Digital Age” (pdf) (2000)